Return Policy

Return Policy – Velvaton

At Velvaton, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of delivery. Please note that we do not offer exchanges for online purchases. Approved returns will be refunded in the form of a Velvaton Gift Card, which can be used for future purchases as a new order on our website. Refund on original payment method is applicable to only international customers outside Canada.

1. Domestic Returns (Within Your Country)

Eligibility:
  • Items must be unused, unworn, and unwashed, with no stains, odors, or signs of wear.
  • All original tags, barcodes, and packaging must be intact.
  • Clear photographs of the item must be submitted with the return request.

• Return Process:

  1. Email support@velvaton.com with your order number, issue details, and clear photographs of the product.
  2. Our team will review your request within 3 to 7 business days and notify you of approval or denial.
  3. If approved, we will provide detailed return shipping instructions.
•  Return Shipping & Refunds:
  • Free return shipping is provided for domestic orders.
  • If the return is approved, the refund will be issued as a Velvaton Gift Card (no refunds to the original payment method).
  • Processing time: 7-10 business days after receiving and inspecting the returned item.

2. International Returns

• Eligibility:
  • Items must be unused, unworn, and unwashed, with no stains, odors, or signs of wear.
  • All original tags, barcodes, and packaging must be intact.
  • Clear photographs of the item must be submitted with the return request.
• Return Process:
  1. Email support@velvaton.com with your order number, issue details, and clear photographs of the product.
  2. Our team will review your request within 3 to 7 business days and notify you of approval or denial.
  3. If approved, we will provide a return shipping label and detailed return shipping instructions.
• Return Shipping & Refunds:
  • International customers are responsible for return shipping fees.
  • The refund amount will be issued after deducting the original shipping costs, and the remaining balance will be refunded to the original payment method used for the purchase.
  • Processing time: 10-15 business days, depending on shipping time and our review process.

3. Pop-Up Shop Purchases

• Return & Exchange Policy:
  • Items purchased at our pop-up shop locations are only eligible for exchange.
  • Refunds and gift cards will not be issued for pop-up shop purchases.
  • Final sale items from pop-up shops are non-returnable and non-exchangeable.

• Exchange Terms & Conditions:

  • The product must be in good condition (unused, unworn, and unwashed).
  • Original tags and packaging must be intact.
  • The item must be undamaged.

• Velvaton Gift Card Policy
  • Gift Cards can only be used for purchases on our website.
  • Non-transferable and cannot be exchanged for cash.
  • Valid for one year from the date of issue.

Velvaton reserves the right to deny any return or exchange that does not meet our policy requirements.

For any questions or concerns, please contact us at support@velvaton.com.